Version 5.1. Short summary of the 12-hour window. The fuller rules are the refund and cancellation policy. Each refund is reviewed. We do not offer lesson credits.
CaribTutor
Support, legal, and privacy: support@caribtutor.xyz
Version 5.1. Effective September 27, 2026. These pages are governed by the laws of New Jersey. Disputes are resolved by binding arbitration administered by the American Arbitration Association (AAA) in Hudson County, New Jersey, except where the law requires a court. You may opt out of arbitration by emailing support@caribtutor.xyz within 30 days of first accepting these terms.
Cancel a paid lesson and the student is refunded in full. The tutor is not paid for that slot. CaribTutor does not hold the tutor share.
The student can still cancel. The lesson fee generally stands. A later review can still refund it in full.
Tutors cannot cancel this close to the start in the app. Contact support. There is no tutor cancellation fee in the product.
Regular cancel is closed. Mark a no-show, or use “I have a problem” after the lesson.
Students pay the full lesson price by card through Stripe. The tutor’s share goes to the tutor’s own Stripe account. Starting at 28%. Your rate drops as you complete more lessons: Starter 0–49 completed lessons at 28%, Growing 50–149 at 22%, Established 150–299 at 18%, and Top Tutor 300+ at 15%. The rate is locked on the lesson. Stripe processing fees come out of that commission. Payment is released when the student taps Release, or automatically 72 hours after the lesson ends. Reporting a problem before release pauses it for review. Refunds follow the refund policy. CaribTutor does not hold tutor lesson funds and is not a money transmitter. Tutors in countries Stripe does not support cannot take card payouts yet. PayPal is coming for those tutors. Processor Multiparty / delayed disbursement is not live.
support@caribtutor.xyz · (570) 243-9071. Fuller rules: refund and cancellation policy.